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ProMIS Service/Maintenance
Management module is suitable for dealers in
office equipment, industrial tools and
machinery. Provides Product Warranty/AMC
management, Product service history, Service
calls and support monitoring, Product
Maintenance information, Service Engineer
Performance, Time analysis, Spares/Parts cost
analysis, Invoicing etc.
1.Master Settings
Product/Equipment Master (Can be integrated
with Inventory module)
Customer Master Entry (Can be integrated with
Financial Accounting)
Service Engineer/Technician Information (Can be
integrated with Payroll module)
Spare parts & accessories Master (Can be
integrated with Inventory module)
Type of Warranty/Service offered
Work Timings for support
2. Warranty & Maintenance Contracts
The detailed information regarding the warranty
or maintenance contract with clients can be
registered. The details may include;
Contract Number, Contract Date, Customer ID,
Product under Contract, Details regarding
product including serial numbers etc., Date of
Purchase, Purchase Price, Commencement Date of
warranty/AMC period, Expiry Date of warranty/AMC
period, Nature and description of the warranty,
Exclusions in warranty if any etc.
3. Spare Parts / Accessories Master entry
4. Service Calls Registration
The service calls received can be registered
with details including Customer ID, Date and
Time of call received, Product/Equipment,
Description of Service required etc.
5. Job Assignment and Follow-up
The Service Manager can assign individual
Service personnel for attending the pending
support calls and the follow-up on the status of
the calls can be monitored efficiently.
6. Service Report Registration
After attending the support call by the
concerned personnel, the details can be entered
which includes: Service call ID, Customer ID,
Service personnel attended the call, Date and
Time of attending the call, Description of the
service, Services carried out, Status of the
call, Parts replaced if any (including cost),
Equipment replaced if any.
7.Preventive Maintenance
Preventive Maintenance Calls can be generated
automatically based on the preventive
maintenance scheduled for the equipment/machine.
This will alert the Service personnel to attend
the customers in advance to avoid any possible
breakdowns.
8.Service Management Module Reports
Machine support history Customer support history
Warranty Register
Maintenance Contract Register
Products under warranty Report
(Customer/Product wise)
Products under maintenance Contract Report
(Customer/Product wise)
Customer wise Equipment/Machine details
Expiry Status reports and alerts
Service Call Register
List of Pending Calls
Not Responded calls report
Spare Parts consumption report
Spare parts Register
Products Register
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ProMIS